Shipping policy
Shipping Policy – Carly Lily Artistry
Thank you for supporting my art! All fine art prints are museum-quality giclée reproductions, printed using archival inks on premium papers. To ensure your prints arrive in pristine condition and as quickly as possible, we fulfill orders from two dedicated printing hubs: Belfast, Northern Ireland (UK) and Perth, Australia.
Your order will automatically route to the closest printing facility to minimize transit times and completely eliminate unexpected international customs handling surcharges.
Processing & Production Times
Because all fine art prints are custom produced by our professional print labs please allow:
Production Time: 3 – 5 business days for printing and careful packaging.
Shipping Time: Additional days in transit depending on your location (see estimated delivery times below).
Note: Production times may be slightly longer during peak holiday periods or promotional launches.
Order Tracking: Once dispatched, you will automatically receive a shipping confirmation email containing your tracking link.
Australia
Fulfillment Hub: Perth, Western Australia
Estimated Delivery: 3–5 business days
- Small & Medium Prints (8x10” & 12x15”): $19.50 AUD
- Large Prints (16x20”): $26.50 AUD
- Orders $110.00 AUD and up: FREE
New Zealand
Fulfillment Hub: Perth, Western Australia
Estimated Delivery: 5–10 business days
- Small & Medium Prints (8x10” & 12x15”): $22.00 AUD
- Large Prints (16x20”): $29.50 AUD
- Orders $140.00 AUD and up: FREE
United Kingdom (UK Mainland)
Fulfillment Hub: Belfast, Northern Ireland
Estimated Delivery: 2–3 business days
- Small & Medium Prints (8x10” & 12x15”): £3.65 GBP
- Large Prints (16x20”): £4.95 GBP
- Orders £60.00 GBP and up: FREE
European Union
Fulfillment Hub: Belfast, Northern Ireland
Estimated Delivery: 3–5 business days
- Standard Tracked Shipping (All Sizes): €10.00 EUR
- Orders €120.00 EUR and up: FREE
EU Destination Coverage: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.
United States & Canada
Fulfillment Hub: Belfast, Northern Ireland
Estimated Delivery: 6–12 business days
- Small & Medium Prints (8x10” & 12x15”): $34.00 AUD (or ~$22.00 USD)
- Large Prints (16x20”): $48.00 AUD (or ~$32.00 USD)
Protective Packaging
To guarantee your artwork arrives in pristine condition:
- Small & Medium Prints (8x10” & 12x15”): Shipped flat in heavy-duty rigid mailers with protective backing boards.
- Large Prints (16x20”): Carefully wrapped in acid-free tissue paper and shipped in extra-strength postal tubes.
Customs & Import Duties
Australia, UK, EU, USA: Orders fulfilled locally or within free trade zones generally do not incur additional import duties.
International orders may be subject to import duties, customs taxes, or VAT upon arrival in the destination country.
-Carly Lily Artistry is not responsible for any local import duties, taxes, or clearance fees incurred.
-These fees are the sole responsibility of the buyer and are set by your local government.
Other International Destinations: Any local import taxes, duties, or customs handling fees levied by the destination country are the responsibility of the customer.
Damaged or Lost Orders
If your print arrives damaged or appears lost in transit, please reach out to us within 7 days of delivery at carlylilyartistry@gmail.com with your order number and photos of the package/item.
We will promptly issue a replacement print at no extra cost.
Incorrect Address / Returned Packages
Please double-check your shipping address during checkout. If a package is returned to us due to an incorrect or incomplete address provided by the customer, or an unclaimed parcel at the local post office, the customer will be responsible for the postage costs required to re-ship the order.